Can two million bin collections go digital? Why shouldn’t they, says Susan Upton, Chief Officer of Waste Management in the second largest metropolitan local authority in England

At the launch of Leeds Bins with Cllr Lucinda Yeadon, Dylan Roberts and Susan Upton

What if technology could support positive behaviour change and help us discover new efficiencies?

Working with the Urban Sustainable Development Lab (USDL) we defined the scope of the problem. The aim was to improve the waste and recycling collection service provided to the residents of Leeds. Making this a reality would complement the Council’s existing behaviour change programmes to ensure residents know when to put their bins out for collection and increase recycling. It would also support the Council’s desire to move away from the costly and often ineffective paper based communications sent to residents specifically to remind them of collection days.

Here’s how we worked with data about two million collections a month to tell a story about waste

Leeds Bins uses data to encourage users take a number of simple actions to increase recycling

The solution needed to complement these offers and meet the public’s increasing expectations to access services quickly, at convenient times and in ways which suit them.

The next challenge was a change of mind set and thinking about doing things with the residents of Leeds. We have a fully functioning and supported web-site where people can access their bin collection day and recycling information and an electronic means to report issues. The solution needed to complement these offers and meet the public’s increasing expectations to access services quickly, at convenient times and in ways which suit them.

Leeds Bins is a step in the right direction

Leeds Bins user-rating and reviews on Google Play

Early feedback is that it is modern, reliable and with the push reminders answers the perpetual question, “Which bin is it this week and what day is it being collected?”

Leeds Bins is now being tested with residents and we are monitoring its performance and associated elements like data security. Early feedback is that it is modern, reliable and with the push reminders answers the perpetual question, “Which bin is it this week and what day is it being collected?”

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Abhay Adhikari

Abhay Adhikari

I am interested in the context & values of our Digital Identities.